The trumpeting of this "upgrade" is disturbing spin on what is actually a backlog of basic maintenance work.
Tuesday, October 28, 2008
It really bugs me that TransAdelaide is so proud of itself for finally replacing the windows in the 3000-class train carriages. In a private enterprise, this sort of presentation and commitment to customer service would be paramount. When I worked at Hungry Jack's, if a customer left a tray on their table after leaving, we had precisely 2 minutes to clean it up, as a matter of policy. It was immaterial if they had been the only person in the store: the place must be kept clean. Case in point: windows were cleaned professionally twice a week, and maintained by staff all day, everyday.